Refunds & guarantee terms
We stand by our services with clear promises and fair eligibility requirements. These terms apply to all guarantees mentioned on bundle pages.
We stand by our services with clear promises and fair eligibility requirements. These terms apply to all guarantees mentioned on bundle pages.
Definitions
A full-time paid software role with an offer letter from a legally registered company. Internships, unpaid roles, and contractor/gig roles do not qualify.
Any scheduled live interaction (recruiter screen, technical round, hiring manager, onsite, automated), via phone/video/in-person.
The point when prerequisites are completed and confirmed by HireShell (see below).
Candidate responsibilities listed in each guarantee section below.
Job Guarantee (30 days)
If you do not receive at least one qualifying full-time job offer within 30 days from your onboarding date, and you met all Active Participation requirements, you are eligible for a full refund.
Must be completed before the 30-day clock starts
- Resume finalized through our Professional Resume Makeover
- LinkedIn and Naukri profiles optimized per our guidance
- Candidate consents to Auto Apply and Outreach processes
Required during the 30-day window
- Approve/allow at least 150 qualified applications (Auto Apply) and 150 personalized outreach emails/messages
- Respond to messages from recruiters within 24-48 hours
- Submit all shortlisted assignments on time and attend all scheduled interviews
- Attend scheduled sessions (resume, interview guidance, mock interviews)
- Complete assigned tasks (questionnaires, project alignments) within agreed timelines
- Be reachable via provided phone/email and keep contact info accurate
- Restrictive constraints (e.g., highly niche roles, single city only without remote, or salary expectations far above entry-level norms) that materially limit opportunities
- No-shows to interviews or repeated delayed responses
- Declining suitable interviews or offers for reasons unrelated to role content/compensation/location previously agreed
If the conditions are met and no qualifying offer is received, you may apply for a full refund after your plan ends. Refunds are processed 15 business days after plan completion, as we allow this period to confirm that no offer letter is received.
5 interviews in 30 days
If you do not receive at least 5 interview invites within 30 days of onboarding while meeting the Active Participation requirements, you may apply for a full refund after your plan ends.
Must be completed before the 30-day clock starts
- Resume finalized through our Professional Resume Makeover
- LinkedIn and Naukri profiles optimized per our guidance
- Candidate consents to Auto Apply and Outreach processes
Required during the 30-day window
- Approve/allow at least 150 qualified applications (Auto Apply) and 150 personalized outreach emails/messages
- Respond to messages from recruiters within 24-48 hours
- Submit all shortlisted assignments on time and attend all scheduled interviews
- Attend scheduled sessions (resume, interview guidance, mock interviews)
- Complete assigned tasks (questionnaires, project alignments) within agreed timelines
- Be reachable via provided phone/email and keep contact info accurate
- Restrictive constraints (e.g., highly niche roles, single city only without remote, or salary expectations far above entry-level norms) that materially limit opportunities
- No-shows to interviews or repeated delayed responses
- Declining suitable interviews or offers for reasons unrelated to role content/compensation/location previously agreed
If the conditions are met and atleast 5 interview invites are not received, you may apply for a full refund after your plan ends. Refunds are processed 15 business days after plan completion, as we allow this period to confirm that no additional interview is received.
Satisfaction promise
100% money back if you're not satisfied within 3 days of onboarding; no questions asked.
Evidence and process
We maintain an activity log (applications, outreach, shares). You agree to share evidence of interviews/offers you receive.
To request a refund, email support@hireshell.com within 7 days after your guarantee window ends. We will respond within 7 business days. Approved refunds are processed to the original payment method within 10 business days.
Ethics and compliance
- Auto Apply and outreach are conducted with your explicit consent
- All activities are in line with platform terms and applicable laws
- We maintain detailed activity logs for transparency
- Provide accurate information about your qualifications
- Participate actively in the agreed process
- Share evidence of interviews and offers received
Join 1200+ students who got clear answers about our guarantee terms and personalized guidance. Our team is here to help clarify any questions. Plus get a free expert resume review.